Please note that all DJI products are final sale. There are no returns on DJI items and exchanges will not occur if the unit is DOA. DOA is defined as a brand new unit that will not turn on, or a brand new unit that does function properly. DJI insists on handling all DOA and service issues directly. For more information visit: dji.com/support/product
The Camera Store's UAV Return Policy:
All sales of UAVs (unmanned aerial vehicles, drones and flying cameras) are FINAL and cannot be returned or exchanged to The Camera Store.
Before operating this product, please consult local and federal law governing air spaces and unmanned aircraft. Details can be found here. It is your responsibility to be familiar with the Transport Canada rules that apply to operating your UAV (unmanned aerial vehicle) or "flying camera". Please be advised that if you operate your UAV for any reason other than recreation enjoyment, you will require a Special Flight Operation Certificate, as per Canadian Aviation Regulations. For more information, please contact your local Transport Canada office and visit their web page on Unmanned Air Vehicles.
The Camera Store is not responsible for any damage, injury, or warranty claim that occurs with or in connection with any flying cameras purchased. UAV systems require careful training and preparation to use safely. Do not use a UAV if you are not properly trained or qualified, or are unsure of your equipment. The Camera Store does not assume responsibility for any loss, damage, or injury due to the use or misuse of a flying camera. Please be aware that the purchaser/operator assumes all liability and responsible for:
1. Damages to property and persons from the equipment
2. Improper use of the equipment
3. Any indirect or consequential damage related to the use of a UAV
4. Ensuring proper configuration, including Wi-Fi configuration, and maintenance.
5. Complying to all local and federal laws which may regulate the use of flying cameras in your area
It is highly recommended that the purchaser and/or operator have proper liability insurance coverage at all times in the event that your use of the UAV damages property or hurts a person or other living creature.
The Camera Store's UAV Warranty Information:
The DJI Phantoms have a 1 year manufacturer's warranty, with the exception of propellers, which are not covered under warranty. The manufacturer's warranty only covers manufacturer's defects.
Frequently Asked Questions:
Can I return my Phantom if it is not functioning properly?
All sales of UAVs (unmanned aerial vehicles, drones and flying cameras) are FINAL and cannot be returned or exchanged to The Camera Store, as DJI insists on handling all DOA and service issues directly. For more information visit: dji.com/support/product
What should I do prior to my first flight?
Read all the literature provided and go to the manufacturer's website for 'out of the box set up' and 'first flight' instructions. Check that all electrical connections, rotors, screws, nuts and bolts are all connected properly. We highly recommend the use of propeller guards. Check for any firmware updates before any planned flight.
What is the first flight I should take?
The first flights should be training flights to familiarize the pilot with the controls. DJI Phantom supplies an exercise book that provides a number of exercises. These should be conducted in open areas, away from obstacles and people.
Can I fly my Phantom by myself?
For recreational purposes Transport Canada requires that the UAV is always in sight and flies no higher than 400m. Keep in mind the pilot will also be checking their monitor so it is advisable to have a second person who can have eyes on the UAV at all times.
Can I fly my UAV indoors?
No, there will be no GPS hook up and controlling the unit in indoor environments is very difficult.
What do I need for a safe flight?
Make sure that the UAV has GPS connectivity and has locked on to multiple satellites. Be aware that flying near structures such as buildings and trees can interfere with the satellite signal. Also be aware that your UAV cannot detect these structures so fly with caution and always have eyes on the UAV.
Who is responsible if my UAV crashes or gets lost?
The pilot/operator is 100% responsible for all damages and loss of the unit.